Frequently Asked Questions

Every watch in our collection undergoes a rigorous authentication process by our qualified experts. We verify serial numbers, case references, movements, and all documentation. We provide a full authenticity guarantee with every purchase.

Yes. All watches sold by Tijdloze Luxe come with a 12-month service warranty. If any mechanical defect arises, we will address it at no cost to you within the warranty period.

Absolutely. We encourage in-person viewings at our Limburg location by appointment. We can also arrange video calls for international clients or those unable to visit in person.

Yes, we ship worldwide via fully insured courier services. Shipping costs and customs duties are the responsibility of the buyer and vary by destination. Contact us for a shipping quote.

We accept bank transfer (SEPA and international wire), cash (for in-person purchases), and can arrange escrow for high-value transactions. We do not currently accept credit cards or cryptocurrency.

We aim to provide an initial valuation within 24 hours of receiving your submission. After accepting our offer and sending the watch, the total process typically takes 3–5 business days from submission to payment.

Original box and papers (full set) will result in a higher valuation, but they are not required. We purchase watches regardless of their completeness. Please indicate what accessories you have when submitting.

Yes. We provide fully insured, secure shipping materials and instructions once you accept our offer. Your watch is fully covered for its agreed value from the moment it leaves your hands.

Yes. Tijdloze Luxe is a member of the Dutch Watch Dealers Association and adheres to their code of conduct. We operate with full transparency and are registered with the Dutch Chamber of Commerce.

Yes, part-exchange is possible. Contact us with details of both the watch you wish to sell and the one you are interested in purchasing. We will provide a combined offer.